Resume

I lead the shaping and delivery of data products supporting omnichannel and on-demand retail operations. My role is to turn complex operational and commercial requirements into trusted, practical and decision-ready products that help business teams improve performance. Define product outcomes, priorities, roadmaps and delivery requirements across multiple omnichannel data initiatives. Translate operational challenges into structured requirements that analytics, reporting and data engineering teams can build against. Work closely with stakeholders across trading, operations, finance, supply chain, marketing and technology. Lead initiatives covering operational visibility, forecasting, store performance, reporting automation and decision support. Coordinate delivery across competing priorities, dependencies, risks and available technical capacity. Ensure that solutions are scalable, measurable and grounded in how the retail operation actually works. Maintain focus on business adoption and measurable value rather than producing data outputs without a clear operational purpose.

As a board member, I contribute to the development and commercialisation of Hylora Skin, a science-led skincare and nutricosmetics business. My involvement extends across product strategy, brand development, manufacturing, digital commerce and operational execution. Help shape the company's product portfolio, positioning and route-to-market strategy. Support the development of clinical skincare and ingestible beauty products built around ingredient quality, formulation integrity and evidence-led positioning. Coordinate product development activities across formulation, manufacturing, packaging, compliance and supplier relationships. Contribute to pricing, commercial modelling, product margins and channel strategy. Support the development of direct-to-consumer and professional clinic distribution channels. Guide the digital commerce, technology and operational systems required to support the business as it grows. Ensure that product claims and market positioning remain credible, responsible and commercially differentiated.

I co-founded Cliqpulse and lead the product and technology direction of its multi-tenant SaaS platform. The platform is designed to give businesses greater control and visibility across operational workflows, customer management, finance, inventory, service delivery and project execution. Defined the product vision, commercial positioning, functional scope and development roadmap. Designed the platform architecture, database structures, tenant-isolation model, workflows and system integrations. Led the product from early concept and requirements through to application development and live deployment. Built the platform using modern web technologies including Next.js, React, PostgreSQL and Supabase. Structured modular capabilities across CRM, finance, stock, suppliers, assets, logistics, projects and service management. Managed product discovery, prioritisation, technical trade-offs and iterative delivery. Remained directly involved in development, testing, data design, security, deployment and production issue resolution. Balanced speed of delivery with maintainability, scalability and practical customer requirements.

Seven years and eleven months leading commercial growth, partner ecosystems, delivery, and South African operations for Objectif Lune.

Ricoh South Africa is a leading provider of document management and workflow solutions, providing cutting-edge hardware as well as software solutions. Ricoh South Africa has an extensive network of dealers, sales consultants and service engineers who offer direct service and support throughout South Africa and neighboring countries. With a staff complement of over 400, the company's head office is located in Bedfordview, Johannesburg, with regional offices in the Western Cape, KwaZulu-Natal, Pretoria, Port Elizabeth and the Vaal.

Owned enterprise account development and solution sales across Enterprise Information Management and SAP-aligned platforms, securing and expanding strategic clients within large South African organisations. Drove complex, consultative sales cycles covering ECM, EIM, and business process solutions, with a strong focus on OpenText, SAP Services, SAP-integrated content platforms, and Microsoft SharePoint as a collaboration platform. Acted as the primary commercial interface between customers, vendors, and delivery teams, shaping solution scope, positioning value, and aligning technology investments to operational and compliance requirements. Led opportunity qualification, proposal development, and executive-level engagement, supporting enterprise programmes such as large-scale ECM deployments and SharePoint platform upgrades.

Design and delivery of enterprise document imaging and data-capture solutions for mid- to large-scale organizations. Responsibilities included requirements analysis, solution architecture, and pre-/post-sales implementation across the full document lifecycle. Implemented OCR-driven document capture and classification workflows, converting high-volume paper and scanned documents into structured, searchable digital records. Designed transactional data extraction processes to reliably ingest key fields into downstream business systems including finance, ERP, CRM, and line-of-business applications. Integrated document repositories with Microsoft SharePoint for centralized storage, controlled access, versioning, and enterprise search. Delivered end-to-end scanning, indexing, and archiving solutions, including hardware coordination, capture software configuration, and metadata design. Acted as the technical bridge between customers, vendors, and implementation teams, translating business requirements into practical, supportable solutions.

Business Development Manager role held from 2006 to 2008.